About the role

Every trader who joins TSTrader has put real money on their own skill. When something is unclear, they need an answer in minutes, from a person who understands trading and respects their time.

We are building a support team across four cities, so a trader in Lagos, Mumbai, London or Jakarta always reaches someone who is awake, fluent and ready. You will answer chats and emails, follow cases through to the end, and turn what traders tell you into a better product.

What you will do

Answer traders by live chat and email, with a first reply in under 10 minutes during your shift.
Explain how 1v1 Trading Duels, Multi Trader Cups, the wallet, identity checks and Pro membership work, in plain words.
Follow every case to the end: deposits and withdrawals, login and two-step sign-in problems, Duel results and review cases.
Pass money, identity and fair-play cases to the right team with clear notes, and keep the trader informed.
Write and improve help articles and saved replies when the same question comes up more than once.
Share what traders ask for and what confuses them with the product team every week.

What you bring

At least 2 years in customer support, ideally at a broker, a prop firm, an exchange or a fintech app.
You understand trading: what Equity, drawdown, leverage and an MT5 account are.
Excellent written English: short, warm and exact.
Calm under pressure, and careful with money and personal data.
Happy to work in shifts, including some weekends, so traders are covered 24/7.

Nice to have

A second language used by our traders (see your city below).
Experience with crypto payments and wallets.
Experience with help-desk tools and writing help-centre articles.

What we offer

Competitive pay for your city, agreed with you during the interviews.
A real voice in how the product is shaped: you hear traders first.
Training on our events, our back office and our rules before your first shift.
A small, international team where good work is noticed.

Locations

India: Covers the Asian morning and afternoon. English and Hindi.
London: Covers the European day. English; French, Spanish or Italian is a plus.
Dubai: Covers the Middle East and Africa evening. English and Arabic.
Singapore: Covers the Asia-Pacific day and the night of Europe. English; Mandarin is a plus.

This role description is in English, the working language of our team.